Refund policy

Last updated: March 12, 2026

1. Overview

At Etrusko by Alessandro Pianura, we want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items in accordance with the terms described in this policy.
This Returns and Refunds Policy applies to purchases made through www.etrusko.it.

2. Right of Withdrawal

Customers have the right to withdraw from the purchase within 14 days of the delivery date, without providing any reason.
To exercise the right of withdrawal, customers must notify us within the 14-day period by contacting us at info@etrusko.it.
After notifying us of the withdrawal, the product must be returned according to the instructions provided.

3. Return Conditions

To be eligible for return, items must:
• be unused and unworn
• be in the same condition as when received
• include the original packaging, tags, and accessories
• include any authenticity documentation provided with the product (if applicable)
We reserve the right to refuse returns if the product shows signs of use, damage, or alteration.
Due to the nature of certain materials, slight variations in color, texture, or natural markings in leather products do not constitute defects.

4. Free Shipping for Returns

We offer free returns.
Once your return request is approved, we will provide instructions on how to ship the item back.
Customers must follow the provided return instructions to ensure the item is received and processed correctly.

5. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome of your refund request.
If the return is approved, the refund will be issued to the original payment method.
Refunds are generally credited within a few business days, depending on the payment service provider.
The original shipping costs (if charged) will be refunded in accordance with applicable consumer protection laws.

6. Non-Returnable Items

Returns may not be accepted in certain situations, including, but not limited to:
    • items returned after the 14-day return period
    • products that have been used, worn, or damaged by the customer
• items returned without the original packaging or documentation
    • products that have been modified or altered after delivery
Additional non-returnable items may be specified where required by applicable law.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at info@etrusko.it.
We may request supporting information, such as photographs, in order to assess the issue.
If it is confirmed that the product is defective or incorrect, we will provide an appropriate solution, which may include:
    • replacement of the item
    • repair, where applicable
    • full refund

8. Exchanges

We do not currently offer direct exchanges through the website.
If you wish to receive a different product, we recommend returning the original item for a refund and placing a new order.

9. Processing Times

Return processing times may vary depending on shipping times and inspection procedures.
Once we receive the returned item, we will issue a refund within a reasonable timeframe.