Terms of service

Last updated: March 12, 2026

1. Company Information

This website is operated by Etrusko di Alessandro Pianura, a sole proprietorship registered in Italy.
Company details:
• Company name: Etrusko di Alessandro Pianura
• Registered office: Strada Buon Respiro 1P, Viterbo, 01100
• VAT number: 02449120563
• Email: info@etrusko.it
• Phone: +39 333 7829488
• Website: https://www.etrusko.it
Throughout this website, the terms “we,” “us,” and “our” refer to Etrusko.
By accessing this website and/or purchasing products from us, you agree to be bound by these Terms and Conditions.

2. Scope of the Terms

These Terms and Conditions govern the use of this website and the purchase of products offered through https://www.etrusko.it.
They apply to all users of the site, including, but not limited to:
• visitors
• customers
• merchants
• content providers
If you do not agree to these terms, you must not use the website.

3. Online Store

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services online.
We reserve the right to refuse service to anyone, for any reason, at any time.

4. Products

4.1 Private-label products

We sell Etrusko-branded leather products, including bags, backpacks, and related accessories.
Due to the nature of vegetable-tanned leather, variations in color, texture, and markings may occur. These characteristics are natural and do not constitute defects.

4.2 Branded Products

All products under the “Designers” section:
• come from authorized suppliers
• are shipped directly to customers by the supplier
• include a certificate of authenticity provided by the supplier
All trademarks, trade names, and logos remain the property of their respective owners.
Our store is an independent retailer and is not affiliated with, endorsed by, or officially linked to these brands, except where expressly stated.

5. Product Availability

All products are subject to availability.
We reserve the right to:
• limit the quantities of any product
• discontinue the sale of products at any time
• cancel orders in the event of stock issues, pricing errors, or suspected fraud.
If an order is canceled after payment, the customer will receive a full refund.

6. Prices

All prices displayed on the website:
• are listed in EUR (€)
• include value-added tax (VAT) where applicable.
Prices may be displayed in other currencies for reference purposes depending on the customer’s location.
We reserve the right to change prices at any time without notice.

7. Payments

We accept the following payment methods:
• credit and debit cards
• Apple Pay
• Google Pay
• PayPal
Payments are processed through secure payment service providers integrated with Shopify.
We do not store or have access to full payment card details.
Orders will be processed only after payment has been successfully received.

8. Orders

Customers can place orders:
• by creating an account
• or by checking out as guests.
After placing an order, the customer will receive an order confirmation email.
We reserve the right to refuse or cancel orders for reasons including, but not limited to:
• suspected fraud
• pricing errors
• product unavailability.

9. Shipping

We offer free shipping worldwide.
Typical processing times:
• Italy and Europe: approximately 5 business days
• International orders: approximately 7 business days
Delivery times may vary depending on the destination and the carrier.
More details are available in our Shipping Policy.
Customers outside the European Union may be subject to import duties, taxes, or customs fees imposed by their country.

10. Returns and Refunds

Customers have the right to return products within 14 days of the delivery date.
Return shipping is free.
Returned items must:
• be unused
• be in their original condition
• include the original packaging and documentation.
Refunds will be processed once the returned product has been received and inspected.
Detailed terms are available in our Returns and Refunds Policy.

11. Legal Warranty

Consumers residing in the European Union are entitled to a two-year legal warranty for defective products, in accordance with the EU Directive on the Sale of Goods.
If a product is defective or does not match the description, customers may request:
• repair
• replacement
• or a refund, where applicable.

12. Intellectual Property

All content on this website, including, but not limited to:
• logos
• designs
• product images
• text
• graphic elements
are the property of Etrusko or its licensors and are protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, Etrusko shall not be liable for:
• indirect or consequential damages
• delays caused by couriers
• losses resulting from the improper use of products.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. User Accounts

If you create an account on the website, you are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and up-to-date information.
We reserve the right to suspend or terminate accounts that violate these Terms.

15. Age Requirements

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

16. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time.
The most recent version will always be available on this page.
Your continued use of the website following any changes constitutes acceptance of the modified Terms.

17. Governing Law

These Terms and Conditions are governed by Italian law.
Consumers residing in the European Union retain the protections guaranteed to them by mandatory consumer protection laws.