Shipping policy

Last updated: March 12, 2026

1. Overview

This Shipping Policy describes how orders placed on www.etrusko.it are processed and delivered.
Our goal is to ensure reliable and efficient shipping to customers worldwide.
Unless otherwise specified, shipping is free for all orders.

2. Order Processing Times

Orders are generally processed within the following timeframes:
• Italy and Europe: approximately 3 business days
• International orders: approximately 3 to 5 business days
The processing time refers to the time required to prepare and ship an order before it is handed over to the carrier.
Orders are processed only on business days (Monday through Friday, excluding holidays).

3. Shipping Destinations

We currently ship worldwide.
However, delivery availability may vary depending on local shipping restrictions or carrier limitations.
If shipping to a specific country is not possible, the order will be canceled and fully refunded.

4. Couriers

Orders are shipped via reputable international logistics providers selected based on destination, reliability, and delivery efficiency.
The specific courier used may vary depending on the destination and the product ordered.

5. Fulfillment by the Supplier

Some products available on our website are supplied and shipped directly by our partners.
In these cases:
• the product may be shipped directly from the supplier’s warehouse
• the carrier may differ from the one used for other orders
• delivery times may vary slightly depending on the supplier’s location • delivery times may vary slightly depending on the supplier’s location
This order fulfillment model allows us to offer a wider selection of products and ensures efficient international delivery.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).
Tracking updates may take some time to appear after shipment.

7. Customs Duties and Import Taxes

Orders shipped to destinations outside the European Union may be subject to:
• import duties
• customs fees
• local taxes
These charges are determined by the destination country and are the responsibility of the customer.
We recommend contacting your local customs authority for more information on potential import charges.

8. Delivery Delays

Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
• customs procedures
• carrier delays
• extreme weather conditions
• peak shipping periods
We are not responsible for delays caused by third-party couriers or customs authorities.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at info@etrusko.it.
We will work with the carrier to investigate the issue and find the most appropriate solution.

10. Incorrect Shipping Information

Customers are required to provide accurate shipping information at checkout.
Providing incorrect or incomplete information may result in delivery delays or non-delivery.
We cannot guarantee the recovery of orders shipped to incorrectly provided addresses.